Event Schedule

The Short Stay Show serves an exciting ecosystem of brilliant minds and businesses bringing new ideas and growth to the complementary worlds of hospitality, property, tourism, business travel and future city planning.

We have structured (and priced) the event to suit all people involved in the industry from the home hosts right through to the international tech players.

If you are new to the industry and you are looking to be inspired by learning, conversation, exploration and networking – this is the show for you.

Don’t miss out. The accommodation business event of 2020 starts in just…

Welcome to the Premium Access Stage

Sessions delivered in partnership with

HomeAway Logo

The Premium Access Stage is the only place in the UK where the influencers and game changers of the short stay industry come together to discuss the challenges and trends we face in the coming year. Featuring keynote speakers, panels, insight reports and government representation the Premium Access Stage helps shape the discussion of the fastest growing trend in accommodation, hospitality, travel and tourism. Tickets to access this stage cost £295 + VAT and can purchased here.

10:30 - 10:45
Welcome and Ministerial Address

Co-Founder of the Short Stay Show Diane Lloyd and STAA Chair, Merilee Karr welcome delegates to the Premium Access Conference outlining the programme and speakers for the day.

The welcome is followed by an address from UK Government Tourism Minister

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Diane Lloyd
Co-Founder, Short Stay Show
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Merilee Karr
Chair, STAA
11:30 - 12:15
Professionalism and Hospitality

Short term rentals and the traditional hospitality sector are converging.  With major hotel brands entering and investing in the sector, there is more change to come.  As the industry grows, calls for standards and regulation and a ‘level playing field’ will only grow stronger.  How will the industry professionalise and develop the quality standards required for its next phase of meteoric growth?

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Merilee Karr
Chair, STAA
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Alessandro Pacilio
Global Product Marketing Manager, Booking.com
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Mike Ortegon
Director of Global Connectivity Partnerships, HomeAway
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Robin Rossman
Managing Director, STR
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Deborah Heather
Head of Assessment Services, Quality in Tourism
11:30 - 12:15
UK Government Regulatory Environment

The UK regulatory landscape varies drastically depending on the location, communities and economies that the short stay industry is currently impacting. We take a tour around the UK to discover trends that will signal a future direction for the industry.

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Shomik Panda
Director General, STAA
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Nickie Aiken MP
Member of Parliament for Cities of London and Westminster
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Karen Buck MP
Chair, APPG Short Lets Sector
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Steve Double MP
Chair, All Party Parliamnetary Group for Hospitality
12:15 - 13:00
When property, hospitality and travel collide

Short stay is in the sweet spot between three giants of property, hospitality and travel and to stay ahead of the game it needs to serve all three in abundance.  This panel looks at the current and future demands these sectors place on our fledgling industry and what it needs to do to meet it.

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Fred Lerche-Lerchenborg
CEO, Lavanda
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Marcus Angell
Managing Director, SIlverDoor Apartments
13:00 - 14:00
14:00 - 14:45
Ecosystem and Evolution

The short stay ecosystem is expanding at an unprecedented rate.  Wouter opens with a Skift presentation showing the latest trends and follows the panel as they look at future growth, direction and the pockets of innovation.

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Dr Wouter Geerts
Senior Research Analyst, Skift
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Maud Larpent
VP Product Management, HomeAway
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Michael Driedger
CEO, Operto Guest Technologies
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Merilee Karr
Chair, STAA
14:45 - 15:30
Investment and Money

A look at the most lucrative investments in the short stay, guest experience and proptech space over the last twelve months and predicting what will unfold in 2020.

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Simon Lehmann
CEO, AJL Consulting
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Jean-Michel Petit 
Co-Founder and CEO, Eatwith
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David Soskin
Partner and Co-Founder, HOWZAT Partners
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Graham Donoghue
CEO, Sykes Holiday Cottages
15:30 - 16:10
The Customer Experience Layer

The customer experience is becoming a business-critical function for the short stay industry and for goes well beyond the check in process of guests. This panel looks at how the industry’s emergent customer experience companies can make a real difference to the established ecosystem.

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Jannik Lawaetz
Founder and CEO, LuggageHero
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Henry Bennett
CEO, YourWelcome
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Vivienne Mackinnon
Head of Marketing, Zipcar UK
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Nick Hurley
Head of Hotel Sales, Travelzoo
16:10 - 16:50
Short Stay Futures

The next three years are pretty critical for the future of short stay and its sustainable future. This panel looks at where we are heading as industry in the next three years; discussing the roles of technology, people, education and continuous improvement.

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Carlos Villaro Lassen
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Alessandro Pacilio
Global Product Marketing Manager, Booking.com
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Maxime Leufroy-Murat
Founder and CEO, City Relay
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Humphrey Bowles
Co-Founder and CEO, GUARDHOG Technologies
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Na’ím Anís Paymán
Chief Revolutionary, Zeevou
16:50 - 17:00
Closing Remarks

We reflect on the day’s sessions and speakers before heading to the networking zone for an informal drinks debrief where delegates can discuss their findings and look ahead to 2020.

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Diane Lloyd
Co-Founder, Short Stay Show
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Merilee Karr
Chair, STAA
Welcome to the Starter Stage

Sessions delivered in partnership with

The Starter Stage is the place for people and businesses who are looking to start their short stay business or take the early steps to growing beyond their first or second property. The sessions on this stage have been curated to save people time and money as well as give practical help and advice to avoid the common pitfalls of starter businesses – giving you the best chance of success in 2020..

10:00 - 10:20
Your Starter For Ten

Back by popular demand, our opening session focusses on the top ten tips you need to help supercharge your new short stay business. This session will not only save you time and money but it will also save you a lot of heartache.

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Jason Living
Managing Director, Argyle Square Properties Group
10:30 - 10:50
Money Matters

Working out the right property, for the right customer, at the right time, for the right price on the right channel is revenue management and is the difference between success and failure. Find out how to be a successful short stay business in this session.

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Ryan Saylor
Revenue Manager, Beyond Pricing
11:00 - 11:20
The Insurance 101

A great start to learning about the ins-and-outs of insurance, specifically for the short-term rental sector. Don’t expose yourself financially to liability and property damage issues; get-to-grips with the basics during this unmissable twenty-minute session. You’ll thank yourselves for it later.

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Andrew Boldt
Co-Founder and COO, GUARDHOG Technologies
11:30 - 11:50
Location, Location, Location

Often, the location of your serviced apartments and holiday homes (and how you utilise it) can determine the overall success of your short-term rental business. So, there’s a lot riding on it; and probably, a lot that you’ll need to get your heads around. Start off with this insightful session, as it’ll teach you everything you need to know about property location and set you off on the right track.

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Shelley D’Arcy
Vice President of Property Recruitment, cottages.com
12:00 - 12:20
Property Investment Strategies for 2020

2020 is a big year for the UK property market which will see numerous opportunities for businesses who are specialising in short term rental properties. In this session we look at the different investment strategies on the table over the next twelve months that can help supercharge your business

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Paul Mahoney
Founder & Managing Director, Nova Financial Group
12:30 - 12:50
Building Booking Websites

In the age of digitalisation, building a solid booking website is a MUST. With over 80% of consumers booking their holidays and short-term rental stays online, your business simply cannot afford to not have a website that facilitates and manages bookings. You’re in great hands with this session, as it’ll run you through all the basics of building an online booking machine.

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John Gloekler
Global VP of Sales, Lodgify
13:00 - 13:20
Bookings from Beyond!