Short Stay SUMMIT BARCELONA

Friday 8 November 2019 – 09:30Am

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A brand new event to supercharge your holiday home business…..

An exciting new one-day event for holiday home owners and managers is taking place on Friday 8 November 2019 at the Barcelona Hesperia Tower Hotel.

This is a free-to-attend event where businesses can network, learn and grow with 30+ exhibitors and 40+ expert speakers who can help you boost your bookings, improve your efficiency and save you time.

The Short Stay Summit is brought to you in partnership with Booking.com and is powered by the European Holiday Home Association.

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Look AT SOME OF OUR SPEAKERS

Alessandro Pacilio
Global Product Marketing Manager
Booking.com

Arnold Muñoz
GM Spain & Portugal
Airbnb

Katerina Shearer
Public Affairs Manager - Booking Home
Booking.com

Sila Cameselle-Vila
Senior Regional Manager
TripAdvisor Experiences

Wolfgang Pagl
Director of Vacation Rentals
Expedia

Jean Philippe Monod
VP Gov and Corp Affairs
Expedia

Ana Dosal
Partner Training Manager
HomeAway

Carlos Villaro Lassen
CEO
EHHA

Vanessa de Souza Lage
CMO and Co-Founder
Rentals United

Ignacio Suarez
CEO
Roomonitor

Merilee Karr
Founder and CEO
UnderThe Doormat

Deborah Heather
Head of Assessment Service
Quality in Tourism

Patricia Valenzuela
Director
Fevitur

Eduardo Santander
Executive Director
European Travel Commission

Stefano Bettanin
President
Property Managers Italia

Fiona Campbell
Chief Executive
ASSC

Mireia Prieto
Regional Manager Spain
Booking.com

Tolo Gomila Vidal
President
FEVITUR

Peter Heule
CEO
Short Stay Group and Yays

Henrik Kjellberg
CEO
Awaze

Henry Bennett
CEO
YourWelcome

Gianpaolo Vairo
BD Manager - Spain
Guesty

Carlos Perez-Lanzac
President
AVVA

Fabio Bufalini
CCO
B2Book

Chema González
President
ASOTUR

Pragya Tyagi
Senior Product Marketing Manager
Booking.com

Leonor de L'Hermite 
Business Lead Google Travel EMEA
Google

Mayank Chopra 
Senior Product Manager
Booking.com

James Kinnersly 
International Sales Manager
AirDNA

Alvaro Terry 
Head of Growth
The Plum Guide

Eduardo Miranda
President
ALEP

Sandra Vives
Head of Marketing, Spain
Eatwith

Look who you can meet

Booking.com at The Short Stay Show

Booking.com

 

With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 29,055,168 total reported listings, and cover 145,193 destinations in 228 countries and territories worldwide.

Our supercharged partners

AWAZE

Awaze is the largest managed vacation rentals and holiday resorts business in Europe which brings together some of the continent’s most trusted travel brands, including cottages.com, Hoseasons, James Villa Holidays, Landal GreenParks and Novasol..

GUESTY

Guesty is an end-to-end solution to simplify the complex operational needs of short-term rentals.

With Guesty, you can manage listings from multiple online travel agencies, like Airbnb and Booking.com, streamline operations, automate tasks and more.

 

homeaway logo

HomeAway

HomeAway is a network of more than 50 sites around the world, offering holidaymakers more than 2 million unique places to stay and create unforgettable holiday memories in our partners’ properties.

QUALITY IN TOURISM

Quality in Tourism is an independent accreditation service, offering grading, mystery shopping and specialist advice in the hospitality industry.

 

Working with hospitality, tourism and leisure businesses, Quality in Tourism provide the expertise and advice needed to quantify and improve your business performance and profile.

RENTALS UNITED

The Rentals United cloud-based technology is trusted and accessed by vacation rental managers and owners everywhere, as a compact solution for marketing, distribution and operation management.

 

Easy-to-use, constantly evolving and powerful, the Rentals United platform handles tons of data every day connected to 60+ listing sites, as well as 100+ technology providers.

ROOMONITOR

Roomonitor is the first global solution for noise control in apartments.
 
Roomonitor Noise Alarm: 24/7 real-time noise monitoring device 100% privacy safe, is a device that allows you to be aware of the noise levels in your short term rentals all day, every day, thus avoiding any problems with neighbours or other tenants.
 
Roomonitor Alarm assistant : the service that attends the roomonitor Noise Alarm. Our night agent will notify your guests about the noise in the apartment to avoid inconveniences with neighbours and other tourists.

Meet in our marketplace

AIRDNA

AirDNA helps hosts, property managers and investors make the most of the short-term vacation rental market by turning short-term rental data into actionable analytics. We forecast the revenue potential of 10+ million vacation rental listings in 80,000 markets globally on Airbnb and HomeAway, empowering our customers to analyse easier, invest wiser, list smarter and succeed faster.

B2BOOK

B2Book is a B2B Vacation Rentals platform providing property owners and managers with an additional distribution channel by targeting travel and business professionals.

 

The B2Book platform also allows property owners the best market commissions with instant booking as well as customer support 24/7 and full money back guarantee.

BEYOND PRICING

Driven by big-data machine learning and predictive analytics, Beyond Pricing has priced over $2 billion in bookings for 150,000 listings in more than 7,000 cities.

The all-inclusive solution offers integrations with all of the top property management systems, including Escapia and V12, and direct integrations with Airbnb and HomeAway

FEVITUR

The Spanish Federation of Holiday Rentals Associations (FEVITUR) was born out of the commitment of 23 associations of tourist apartments and holiday homes that work every day to offer the best services to their associates.

IMS MEDICAL

We care for your health when you’re away from home :  We aren’t an insurance company .

International Medical Services (IMS MEDICAL) is the only company in Barcelona and Madrid that specialises in private medical services with value added for the foreign clients already travelling with medical insurance.

KEYCAFE

Keycafe provides complete property access solutions for short term rental management.

We focus on making the guest journey as seamless as possible. Store keys in our distributed public network of automated SmartBoxes and share access with staff and guests.

KEYNEST

KeyNest is the easiest and most secure way for Airbnb hosts and SA operators to exchange keys with guests and staff (cleaners, greeters and contractors).

KeyNest is trusted by thousands of hosts every day to manage their keys across a network of over 2000 stores globally. 

Kigo

Kigo® creates exceptional experiences for vacation rental managers and guests with an innovative, all-in-one platform that makes it simple to find and book the right destination.

LUGGAGE HERO

LuggageHero is an on-demand luggage storage company helping travelers and hosts with the pain of luggage storage.

By utilizing existing space and resources of local businesses, LuggageHero is able to ensure that there is always a storage option close to where your guests need it. 

MODOSMART

Heating and cooling empty rooms is a waste of energy and money, especially in vacation rental properties where the guests do not pay the bills and tend to leave the air conditioning on when they leave their rooms for hours.

Modo is a solution to automatically control heating and cooling based on the guests’ presence in their rooms. It is a combination of a wireless thermostat and a smartphone app.

PLUM GUIDE

The Plum Guide is a curated booking platform for the world’s best homes. Solving for the lack of quality control in the home rental space,

The Plum Guide ditches flawed user reviews and instead, sorts and scours hundreds of thousands of vacation homes, inviting roughly 1 in every 100 tested homes to join their elite inventory.

PROPERLY

Properly is an end-to-end quality management solution for property managers. Our software and services ensure exceptional turnovers, inspections, maintenance, and key handoffs.

Properly es una solución de gestión de las operaciones de terreno para los Property Managers. Nuestro software y servicios aseguran cualidad y eficiencia por cada Limpieza, inspección, mantenimiento y transferencia de llaves.

PRICELABS

PriceLabs is a powerful revenue management & dynamic pricing solution for vacation and short-term rentals. A data-driven approach, automation rules, and customisations to manage pricing and minimum-stay restrictions help vacation rentals increase revenues and save them hours in the process.

Quality in Tourism

Working with hospitality, tourism and leisure businesses, Quality in Tourism provide the expertise and advice needed to quantify and improve your business performance and profile.

STAA logo

Short Term Accommodation Association

The UK Short Term Accommodation Association (STAA) was founded in March 2017 with a clear purpose in mind: ensuring greater cooperation to tackle common industry challenges and seizing shared opportunities in this growing sector.

STASHER

Stasher connects guests with hotels and shops across the world where they can store their bags before or after their stay.

This service frees guests to enjoy their last day luggage free - and alleviates the operational hassle of you organising late check-outs or rearranging cleaning to allow guests to leave luggage in the apartment.

YourWElComE

YourWelcome is the leading guest management for alternative accommodation. 

YourWelcome is the first transactional portal for short stay accommodation. Owners and operators can sell their services, as well as profit from guests using local on-demand services.

HESPERIA TOWER HOTEL

Avinguda de la Granvia de l’Hospitalet, 144, 08907
Barcelona, Spain

Website

Short Stay Summit Event Schedule

Powered by European Holiday Home Association

Event Day: Friday 8 November 2019

Open Times: 09.30 – 18.00
Stages Start: 10.00 – 17.30

EHHA General Assembly: 12.00 – 14.00

10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
14:30
15:00
15:30
16:00
16:30
17:00
17:30
Showtime Stage Sponsored by Booking.com
Showtime Stage Sponsored by Booking.com
10:00 - 10:15
Summit Welcome and Opening Addresses

In this inaugural summit we are delighted to welcome to the stage hosts of the day who made this event possible. The address outlines the ambitions for the day and for future Short Stay Summits moving forward.
Speakers include:

Carlos Villaro Lassen, CEO, EHHA
Patricia Valenzuela, Director, FEVITUR
David Font i Simon, Catalan Tourist Board
Joan Canadell, President, Cambra de Comerç Barcelona

10:15 - 10:55
An Overview of Short Stay European Policy Landscape
10:15 - 10:55

Registration, taxation, regulation, assessments, insurance and safety. The opening panel session chaired by the EHHA discuss the policy landscape of the short stay property industry across Europe looking for solutions to today’s policy debates and what future policy discussions might look like.

Chair:
Carlos Villaro Lassen, CEO, EHHA

Panellists:
Eduardo Santander, Executive Director, European Travel Commission
Peter Heule, Chair, ASAP Netherlands
Jean-Philippe Monod, VP Government and Corporate Affairs, Expedia
Stefano Bettanin, President, Property Managers Italia

11:00 - 11:40
A Short Stay Iberian Spotlight Discussion
11:00 - 11:40

Spain and Portugal are the beating heart of the European short stay industry in both supply and demand. As suppliers there is a wealth of technological innovators to the industry and in demand, they hold an abundance of short stay properties in their respective regions. This panel will discuss the necessary steps, both politically and commercially, to maintain this incredible momentum and hold their position.

Chair:
Patricia Valenzuela, Director, FEVITUR

Panellists:
Pablo Zubicaray, Honouray President, FEVITUR Eduardo Miranda, President, ALEP
Carlos Perez Lanzac, President, AVVA
Chema González, President, ASOTUR

11:45 - 12:25
Technology Future Gazing for the Short Stay Industry
11:45 - 12:25

Automation, ambient sensors, AI, chatbots and facial recognition are all examples of technology that is currently in the field of play. Technology is one of the key drivers behind the rocket growth of the short stay industry and this panel looks at which of these technologies is actually delivering against the promised hype.

Chair:
Vanessa de Souza Lage, Chief Marketing Officer, Rentals United

Speakers
Alessandro Pacilio, Global Product Marketing Manager, Booking.com
Ignacio Suarez, CEO Roomonitor
Andrea Momcilovic, Account Executive, Guesty

12:30 - 14:25
Lunch and Networking
12:30 - 14:25

14:30 - 15:10
Case Studies of European City Solutions for Short Stay Property
14:30 - 15:10

Amsterdam, Barcelona, Berlin, Bordeaux, Brussels, Krakow, Munich, Paris, Valencia and Vienna collectively wrote to the European Commission asking for help in the proliferation of short stay properties. This panel looks at examples of city authorities working with the industry for the positive good of all the stakeholders in a city.

Chair
Merilee Karr, Chair, STAA

Panellists:
Katerina Shearer, Public Affairs Officer, Booking.com
Fiona Campbell, Chief Executive, ASSC
Tolo Gomila, President FEVITUR
Aida Marzo, Ètic Hàbitat

15:15 - 15:55
Delivering Tomorrow's Guest Experience
15:15 - 15:55

In a world where guests are wanting personalised, authentic and memorable experiences this session looks at the drivers and opportunities which can benefit the short stay industry in the coming years. This leading panel will discuss evolving technology and paradigms which can help create new sales channels and reach new audiences.


Moderator:
Jannik Lawaetz, Founder and CEO at LuggageHero

Panellists:
Arnaldo Muñoz, General Manager Spain & Portugal, Airbnb
Henry Bennett, CEO, YourWelcome
Sandra Vives, Head of Marketing and Community, Spain
Sila Cameselle-Vila, Senior Regional Manager for Spain and Italy, TripAdvisor Experiences

16:00 - 16:20
EHHA Holiday Home Award Ceremony

16:25 - 16:55
Hot Spots: International Markets in Demand
16:25 - 16:55

The short-term rentals industry continues to boom and untapped destinations have become the new must-visit hotspots. But how do property managers, often juggling multiple listings at any one time, ensure they’re targeting the right customer and tapping into international travellers to maximize demand to their property? As many of the major global cities become more and more overcrowded, where are the emerging destinations that are becoming increasingly popular with travellers looking for something ‘off the beaten track’ and how can you ensure you’re targeting your property to them? Wolfgang will walk through some of the key traveller trends to watch out for, which secondary and tertiary markets to add to your list, and how to ensure you’re tapping into the right international demand, at the right time, to drive the right demand to your business...


Speaker:
Wolfgang Pagl, Director of Vacation Rentals, Expedia

17:00 - 17:30
The Commercial European Market Overview for Short Stay
17:00 - 17:30

Mergers, acquisitions, investments, partnerships and joint ventures are all changing the short stay industry as we know it. This panel takes a look at the commercial decisions that have grabbed the headlines in 2019 and discuss how this will shape the industry in the coming years.

Chair
Carlos Villaro Lassen, CEO, EHHA

Panellists:
Mireia Prieto, Regional Manager Spain, Booking.com
Henrik Kjellberg, Group CEO, Awaze
Amelie Malfoy, CMO, OYO Vacation Homes

Marketplace Stage Sponsored by EHHA
Marketplace Stage Sponsored by EHHA
10:30 - 10:50
PROFESSIONAL PROPERTY MANAGERS

In this session Mayank will talk about professional property managers who are growing on Booking.com and how you can be part of this important cohort enjoying the increase of properties, bookings and guests.

Session Speaker(s); 

Mayank Chopra, Senior Product Manager, Booking.com

11:00 - 11:20
NICHE LISTING SITES

Niche listing sites can be an incredibly powerful source of bookings for property owners and managers. This session looks at the benefits of using niche listings and how to best identify new travellers for your short stay property.

Session Speaker(s); 

James Burrows, CEO, Rentals United

11:30 - 11:50
AUTOMATING YOUR BUSINESS

From check in to check out, this session looks at new technology which is changing the way in which property owners and managers engage, operate, interact and respond as businesses.

Session Speaker(s); 

Gianpaolo Vairo, Business Development Manager - Spain, Guesty

12:00 - 12:20
WELCOMING GUESTS

In the coming years, property owners and managers will be focussed on the holiday and home experience as travellers and guests seek higher standards. There is also the interesting element of sharing additional revenue streams that have been previously unclaimed. In this session Henry looks at how hotels have been making money for years and how you can to!

Session Speaker(s); 

Henry Bennett, CEO and Founder, YourWelcome

12:30 - 12:50
GETTING A BUSINESS EDGE

Holiday homes and vacation rentals are enjoying a period of high growth and that means as a business it is vital to get and keep an edge on competition. This session will look at how you can stay ahead of the competition by knowing and understanding what your guests want.

Session Speaker(s); 

Pragya Tyagi, Senior Product Marketing Manager, Booking.com

13:00 - 13:20
GETTING INSTAGRAM BOOKINGS

Mark Simpson is an expert at social media for short stay businesses and in this session he talks about how to build an audience on Instagram. Mark will share how “documenting over creating” with Instagram will get more eyes on your business and turn lookers into bookers. He's super candid about the tactics he's used and has this rare talent of making it all sound so simple. Bring your phone, because this talk is going to go viral!

Session Speaker(s); 

Mark Simpson, Founder, Boostly

13:00 - 13:20
AVOIDING NEIGHBOURLY CONFLICTS

How can you avoid conflicts with neighbours and the rest of the community whilst still running your business effectively? This session looks at how technology and the use of Night Agents can reduce noise disturbances and improve relationships with neighbours and expand your business.

Session Speaker(s); 

Ignacio Suarez, CEO, Roomonitor

14:00 - 14:20
GETTING INSTAGRAM BOOKINGS

Mark Simpson is an expert at social media for short stay businesses and in this session he talks about how to build an audience on Instagram. Mark will share how “documenting over creating” with Instagram will get more eyes on your business and turn lookers into bookers. He's super candid about the tactics he's used and has this rare talent of making it all sound so simple. Bring your phone, because this talk is going to go viral!

Session Speaker(s); 

Mark Simpson, Founder, Boostly

14:30 - 14:50
SAFE, CLEAN + LEGAL

Quality in Tourism offer short stay properties the opportunity to be assessed against legal standards, The Safe, Clean and Legal trademark gives guests the confidence when considering and booking their stays. Find out more in this session to supercharge your guest confidence.

Session Speaker(s); 

Deborah Heather, Director, Quality in Tourism

15:00 - 15:20
ENHANCING GUEST EXPERIENCE

Guest experiences are the next big thing for property owners and managers in the short stay business. Technology and platforms today enable businesses to create a new revenue stream by recommending new activities and experiences for guests while they stay at their properties.

Session Speaker(s); 

Sila Cameselle-Vila, Senior Regional Manager for Spain and Italy, TripAdvisor Experiences

15:30 - 15:50
UNLOCKING BOOKING POTENTIAL

Have you ever looked at your listing through the eyes of the traveller? Is it possible to create empathy through a listing? Which factors make someone click on one listing over another? We interpret the information we receive through our different senses. Thus, if we take one same picture as an example, this could be seen from a completely different perspective depending on our predominant sense. In this panel, we will learn how to connect our listings with the emotions of the traveller through the knowledge of Neuroscience and the findings from our Research Lab.

Session Speaker(s); 

Ana Dosal, Partner Training Manager, HomeAway

16:00 - 16:20
DISCOVER NEW WORLDS

The common theme of all successful businesses is the will to try new markets. Open your mind to the options that exist for your business beyond the borders as we look at growth markets across Europe and the opportunities that exist.

Session Speaker(s); 

Alvaro Terry, Head of Growth, The Plum Guide

16:30 - 16:50
GETTING B2B GUESTS

As technology evolves in the short stay industry it has meant that the distribution channels available to property owners has opened new opportunities to a world of new guests. This session looks at the new distribution channels emerging to make short stay properties as equals to hotels and secure more bookings.

Session Speaker(s); 

Fabio Bufalini, CCO, B2Book

17:00 - 17:20
GROWING THROUGH DATA

This session will explore how VRMs in Spain and Portugal can leverage data and analytics to get a competitive edge: analyse seasonal demand, use future supply and availability data to spot compression events, and track the performance of competitors with data. We will also explore how to successfully expand a portfolio by looking at the hottest new markets for vacation rentals in both popular and unexpected destinations across the Iberian Peninsula.

Session Speaker(s); 

James Kinnersly, International Sales Manager, AirDNA

“One of the best events I have been to for learning and networking – super friendly bunch of people as well.”

Short Stay Show Attendee, March 2019

THE NIGHT BEFORE….

THURSDAY 7 NOVEMBER 2019

Find out some of the events taking place the night before the Short Stay Summit

17:00 - 18:30pm – Short Stay Summit Exhibitor and Speaker Registration

This is a chance for any exhibitors and speakers to pick up their badges and have a look around the space ahead of tomorrow. 

We do recommend you pick up your badges the day before as it will save time in the morning rush!

18:00 - 19:30pm – Rentals United VR Tech Event

Get your mind blown by the most innovative tech startups in the short term rental industry! Ten startups will pitch on stage at the VrTech, the famous global meetup for vacation rental professionals.

This event is now sold out – but you can still attend the networking drinks at 7.30PM

One hour of pitches will be held on Thursday evening prior to two hours of networking drinks sponsored by EHHA and Booking.com

19:30 - 22:00pm Short Stay Summit Welcome Networking Drinks

This event is an informal networking session for visitors, exhibitors, partners and speakers at the event. 

The event will be taking place on the 29th Floor of the Hesperia Tower Hotel in the OVNEW Restaurant. 

No need to register just turn up with your confirmation ticket email and you can get a head start on talking to your peers over a relaxing drink – all courtesy of our partners Booking.com and the EHHA.